SmallBizGenius Analysis

Ejuiceconnect is an online retailer specializing in vaping products, including e-juices, coils, and hardware. While customers frequently praise Ejuiceconnect's pricing and product selection, some report issues with shipping, order accuracy, and customer service responsiveness.

Category Breakdown

Scores based on analysis of 96 recent reviews

Pricing & Value

8.5/10

Many reviewers consistently praise Ejuiceconnect for its competitive pricing, often highlighting significant savings compared to local vape shops. Customers frequently mention finding the best deals online and appreciating coupon codes and discounts.

52 reviews mention this

Shipping & Delivery

6.0/10

Shipping experiences are mixed, with some customers reporting fast delivery and efficient service, while others cite delays, packages not being scanned, and issues with orders not leaving the origin location. Some reviewers also complain about shipping costs, particularly when free shipping thresholds are not met.

38 reviews mention this

Customer Service

5.5/10

Customer service receives mixed feedback, with some reviewers praising helpful and responsive agents, particularly Karla, while others report difficulty getting in touch with customer service, lack of responses to emails and calls, and unresolved issues with incorrect or missing items.

29 reviews mention this

Product Selection

8.0/10

Reviewers frequently appreciate the wide selection of e-juices, coils, and vaping hardware available on Ejuiceconnect. Many customers mention finding hard-to-find items and a variety of brands and nicotine levels.

15 reviews mention this

Order Accuracy

6.0/10

Several reviewers report issues with order accuracy, including receiving the wrong size coils, missing items, and incorrect vape kits. Some customers claim that Ejuiceconnect refuses to correct these mistakes or provide adequate refunds.

12 reviews mention this

Website Experience

7.5/10

Several reviewers find the website easy to navigate and use, making it simple to find the products they need. Customers appreciate the straightforward shopping experience and the ability to quickly locate specific items.

10 reviews mention this

Pros & Cons

What Customers Love

Competitive pricing and frequent deals Mentioned 52x
"Always the best prices, and shipping is pretty quick. One of my favorite vape sites."
Wide selection of e-juices, coils, and hardware Mentioned 15x
"Great prices and a wide selection of brands!! I only order from this company because of there great prices!!"
Fast shipping for some customers Mentioned 14x
"Super fast delivery. Delivered to my door by FedEx in 3 days."
Easy-to-navigate website Mentioned 10x
"IM IN LOVE ALREADY! OUT OF THE SEVERAL WEBSITES IVE VISITED AND PURCHASED FROM, THIS WEBSITE IS THE BEST WEBSITE TO NAVIGATE AND SHOP."
Positive experiences with customer service for some Mentioned 9x
"This place has the best customer service I have ever experienced with any ejuice company"

Common Complaints

Inconsistent shipping times and reliability Mentioned 28x
"WA Residents Beware: Support admits shipping flaws but refuses refunds​I placed an order on Jan 5th and paid for 5-day shipping. My shipping label was created on Jan 6th. It is now Jan 19th and my package is currently sitting in Alaska."
Order accuracy issues (wrong items, missing items) Mentioned 12x
"I purchased 2 packs of coils for my OXVA vape and when I received my order they had sent me the wrong size coils."
Customer service responsiveness can be slow or non-existent Mentioned 11x
"I emailed them the same day with no response. I even called them and left a message with no return call. I have now tried to get ahold of them several times and I have heard nothing from them."
Shipping costs can negate discounts Mentioned 4x
"Ejuiceconnect is a scam. They lure you in with low prices, then slap a 20.00USD delivery fee, negating any discount you THOUGHT you had."
Concerns about product quality (expired or fake coils) Mentioned 3x
"Well I did love this company until as of recent the order I received about 3 weeks ago that had old or expired coils in it."

Common Questions About Ejuiceconnect

Answers derived from customer review patterns

Is Ejuiceconnect legit and trustworthy?

Ejuiceconnect appears to be a legitimate online retailer for vaping products, but customer experiences vary. While many reviewers praise the company's pricing and selection, a significant number report issues with shipping delays, order inaccuracies, and customer service responsiveness. Some customers have received incorrect items or experienced long delays in delivery, while others have had difficulty getting in touch with customer service to resolve their issues. Overall, Ejuiceconnect can be a cost-effective option, but potential customers should be aware of the reported inconsistencies and potential for issues.

Based on 45 reviews

Does Ejuiceconnect have good customer service?

Customer service experiences with Ejuiceconnect are mixed. Some reviewers praise specific agents, such as Karla, for being helpful and responsive in resolving issues. However, a larger number of reviewers report difficulty getting in touch with customer service, experiencing long delays in responses, or not receiving any response at all to their inquiries. These negative experiences often involve issues with incorrect orders, missing items, or shipping problems. Therefore, while some customers have had positive interactions with customer service, it appears to be an area where Ejuiceconnect could improve.

Based on 29 reviews

Is Ejuiceconnect worth it for small business?

For small businesses needing vape supplies, Ejuiceconnect offers attractive pricing and a wide product selection, which could lead to cost savings. However, the reported inconsistencies in shipping and order accuracy pose a risk. A small business relying on timely and accurate deliveries might find Ejuiceconnect unreliable. Before committing to bulk orders, SMBs should weigh the potential cost savings against the risk of delays and errors, and consider testing the service with smaller orders first.

Based on 10 reviews

What is Ejuiceconnect's return policy like?

The reviews do not provide specific details about Ejuiceconnect's formal return policy. However, some reviewers describe difficulties in getting refunds or replacements for incorrect or missing items. Several customers claim that Ejuiceconnect has refused to correct errors or provide adequate compensation for their mistakes. Based on these reports, it appears that Ejuiceconnect's return process can be challenging and may not always result in a satisfactory resolution for the customer.

Based on 5 reviews

Why do some reviewers mention 'Volusion' in connection with Ejuiceconnect?

Some reviewers mention 'Volusion' in connection with Ejuiceconnect because it appears that Ejuiceconnect may operate under multiple names or have a connection to Volusion. This association raises concerns for some customers, who question the transparency and legitimacy of the business. The use of multiple names can create confusion and make it difficult for customers to understand who they are dealing with, potentially eroding trust in the company.

Based on 3 reviews

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